Front Office Duty Manager – Luxury Hospitality Colombo Sri Lanka

Front Office Duty Manager – Luxury Hospitality Colombo Sri Lanka

We are seeking a proactive Duty Manager to serve as the face of our hotel lobby, ensuring world-class first impressions for all visitors. This role is pivotal in managing guest relations, particularly for VIPs and long-stay residents, while overseeing the daily operational integrity of the property to the highest standards.

Core Responsibilities

• Guest Engagement: Maintain a high-profile presence in the lobby, greeting VIPs and corporate clients while proactively resolving guest enquiries and complaints.

• Operational Oversight: Manage credit procedures, monitor guest satisfaction reports, and implement strategic actions to improve service results.

• Safety & Security: Act as the primary point of contact for emergencies, conducting fire walks and health and safety investigations as required.

Key Requirements

• Experience: A minimum of 1–2 years in a similar capacity, ideally within the hospitality or service sector, with a proven track record of leadership.

• Commercial Acumen: Strong skills in budget management, revenue forecasting, and identifying opportunities to increase profitability in competitive markets.

• Compliance: Comprehensive knowledge of Health and Safety regulations and security protocols is essential for this supervisory role.

Candidate Profile

We are looking for a standards-driven professional with a genuine passion for hospitality. You must possess exceptional communication skills and the ability to remain calm while handling management issues or emergencies. In-depth knowledge of hotel products and local policies is vital for delivering seamless guest experiences.

The Opportunity

Joining a Hilton brand offers the chance to work with a globally recognized leader in hospitality. We provide a high-accountability environment where excellence is rewarded with clear professional development and the opportunity to lead a dedicated team of service professionals.

Location: Colombo, Sri Lanka
Company: Hilton

More related jobs: Visit