Focus Hotels Management Part Time Guest Service Assistant Job Vacancy 2026 – London, UK

Part Time Guest Service Assistant | Focus Hotels Management

We are seeking a vibrant individual to join our London team, ensuring every visitor enjoys a seamless stay. This role is the heartbeat of our lobby, requiring a blend of professional poise and genuine warmth. You will act as the primary point of contact, handling arrivals, departures, and local recommendations with flair. If you thrive in fast-paced environments and take pride in elevating the travel experience, we want to meet you.

Responsibilities

• Welcoming guests upon arrival and facilitating a smooth check-in process.

• Managing reservations and inquiries via phone or digital platforms accurately.

• Providing tailored advice regarding London’s top attractions and transport links.

• Processing payments and maintaining precise financial records for each shift.

• Coordinating with housekeeping and maintenance to ensure room excellence.

• Resolving guest concerns promptly to maintain high satisfaction ratings.

Qualifications

• Proven background in hospitality or a high-end retail environment.

• Exceptional verbal and written communication skills in English.

• Ability to remain calm and resourceful during peak operational hours.

• Proficiency using modern property management systems or booking software.

• Flexible availability to work weekends and evening shifts as required.

• Natural inclination toward proactive problem-solving and teamwork.

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Location: London

Vacancy Overview